Introduction
Welcome to www.MerchMethod.Com. This website is provided as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of the Merch Method site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site.
Merch Method reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the MerchMethod.com website following any such changes verifies your agreement to follow and be bound by the Terms and Conditions as changed. Therefore, we encourage you to review these Terms and Conditions whenever you use this website.
Copyright Statement
All of the content you see on the Merch Method website, including all of the page headers, images, illustrations, graphics, and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Merch Method, one of its affiliates or by third parties who have licensed their materials to Merch Method. The entire content of web site is copyrighted as a collective work under U.S. copyright laws, and coordination, arrangement and enhancement of the content.
The content of the Merch Method website is intended solely for the personal, noncommercial use by the users of our site. You may download, print or store selected portions of the content, provided that you (1) only use these materials for your own personal, noncommercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify the content in any way, or delete or change any copyright notice.
Pricing Statement
At MerchMethod.com our commitment is to offer convenience, service, and product availability online at compelling prices with certain limited time offerings of merchandise at promotional prices. While merchandise offered online at MerchMethod.com will usually be priced the same, the website may have different prices or promotional events at different times.
Color Statement
We have done our best to display as true to life as possible the colors of the products shown on the Merch Method website. However, because the colors you see will depend on your monitor, we cannot promise that your monitor's display of any color will be accurate.
Promotions
MerchMethod.com may contain or offer sweepstakes or other promotions, which may be governed by a separate set of rules that describe the sweepstakes or promotion and may have eligibility requirements, such as certain age or geographic area restrictions. It is your responsibility to read those rules to determine whether or not your participation, registration or entry will be valid and to determine the sponsor’s requirements of you in connection with the sweepstakes or promotion.
Use of Site
Harassment in any form of the site, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including a Merch Method or other licensed employee or representative, as well as other members or visitors to the site is prohibited. You may not upload to, distribute, or otherwise publish any content that is obscene, threatening, invasive of privacy or publicity rights, abusive, or illegal, which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on this website or use it to solicit others to join or become members of any other commercial online service or organization.
Disclaimer
THIS SITE AND THE MATERIALS AND PRODUCTS IN THIS WEBSITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, MERCH METHOD DISCLAIMS WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. MERCH METHOD DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THE DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE OR THE SERVER THAT MAKES THE WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. MERCH METHOD DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Limitation of Liability
MERCH METHOD SHALL NOT BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS ON THIS WEBSITE OR THE PERFORMANCE OF THE PRODUCTS, EVEN IF MERCH METHOD HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
MERCH METHOD IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES.
IF YOU NEED IMMEDIATE ASSISTANCE, PLEASE CALL OUR CUSTOMER SERVICE DEPARTMENT AT (818) 255-3205 OR EMAIL US AT CUSTOMERSERVICE@MERCHMETHOD.COM.
If you are placing an international order please note delivery can take up to 4-8 weeks. We are not responsible for any lost or stolen merchandise when ordering via PayPal or any other payment method. Please direct all questions to customerservice@merchmethod.com BEFORE placing your order.
FAQ’s
Question:
How do I place an order?
Answer:
You can place an order online or over the phone using a major credit card such as American Express, Master Card, or Visa. For each product or service that you order our website, you as the customer agree to pay the price for the product (including any sales taxes, surcharges and any delivery fees for the delivery service you selected) at the time you submitted the order. Please understand that Merch Method will not be held liable in the event that others acting with or without your permission use your credit card to make purchases on the website. Our toll-free phone number can be found at the bottom of the website. If you prefer, you can also order by mail using a money order or personal check (do not send cash.) Please send your mail order to:
13212 Raymer St.
North Hollywood, CA 91605
Tax is required only for orders shipping to CA, MD, NY, VA.
If you would like to fax your order, please send it to (818) 764-0273, Attn: Customer Service.
SHIPPING RATES/INFORMATION
In order to calculate shipping charges, please add all desired items to your online shopping cart and proceed to checkout. (You do not enter any credit card information until the shipping method and cost has been selected.) We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time, Merch Method cannot be held responsible for circumstances beyond our control such as severe weather, service interruptions, etc.
Question:
How do I check the status of my order?
Answer:
Order status is available through our online store. Please visit the website where you placed your order, log-in, and click on the "Order Status" link located at the top of the page next to the "Help" section. You will notice the following sequence of links: Storefront, View Cart, Checkout, Order Status, Help. The "Order Status" link will not appear unless you are logged into the store and have completed a purchase. Order status is sometimes not available for pre-orders if the store has already closed. This section provides order status, ship date, and relevant tracking information.
Tracking information is available for the following shipping methods:
Two-Day Express
One-Day Express
Standard Expedited
International Rapid (U.S. Postal Service)
You can find your tracking number in the shipment confirmation email. Expected delivery times for Standard delivery are 7-12 business days and International delivery is 4-8 weeks.
Question:
How do I return or exchange an item?
Answer:
Merch Method will accept any unwashed / unworn merchandise for return 14 days after the received date. After 30 days, merchandise may be exchanged for a different size or similarly priced item. For international returns and exchanges may be handled within 30 days of shipment date for orders outside of the United States. Merch Method stands behind the quality of our merchandise. If the item you wish to exchange is the result of a manufacturer’s defect, the customer will have 30 days from the received date to exchange for the same item, or store credit towards another design in the same store. Merch Method will NOT accept any opened non-wearable merchandise, including but not limited to; belts, key chains, CDs, cassettes, DVDs, videos, etc., for exchange and return. There are NO refunds, returns or exchanges for digital downloads or hotel/festival packages; all sales are final.
EXCHANGE FEE
There is a $8.00 exchange processing fee if the items exchanged are not damaged or defective (determination of damage or defect will be at our sole discretion). Rejected returns will be sent back to you at your cost and will be charged to the original payment source for your order.
REFUNDS
Shipping and handling charges are non-refundable, except in the case of a manufacturer's defect. All refunds will be credited to the original payment source. If the original payment source is unavailable, we reserve the right to issue an electronic gift certificate or issue a refund check to be mailed to the billing address provided on the order.
WHO PAYS FOR POSTAGE?
Postage for returns/exchanges are paid by the customer. If you are returning damaged or defective merchandise, Merch Method will cover the cost of return shipping only after filling out the return/exchange form on qualifying returns. For all other returns/exchanges, the customer is responsible for the return postage as well as the shipping cost for re-shipment. If we determine, at our sole discretion, that the merchandise you return is not eligible for return or exchange, you authorize us to charge the return shipping charges to your original payment source.
MERCHANDISE THAT EXCEEDS $100.00 IN VALUE
For any returned merchandise valued in excess of $100.00 you must send the merchandise using a traceable and insured ship method. All other items can be sent by a method of your choice.
WHAT IF MY RETURN IS LOST IN THE MAIL?
We cannot issue refunds for items not received by our returns department. We recommend that you use a traceable shipping method to ensure successful delivery.
If there is a problem with your order, please call customer service at 818-764-0230 or e-mail us at customerservice@merchmethod.com.
Please send returns/exchanges to:
Returns/ Exchanges Department
13212 Raymer St.
North Hollywood, CA 91605
Question:
I do not see the size that I want online. Is it available?
Answer:
Our website is a direct reflection of all available sizes. Merchandise is limited to the size and color listed on the online store. If a size does not appear online, it is currently unavailable. Be sure to check the website regularly to see if specific sizes become available.
Question:
How do I place an international order?
Answer:
You can place an order online, by emailing customerservice@merchmethod.com, or over the phone using a major credit card such as American Express, Master Card, Visa, or with PayPal. (All prices listed are in U.S. dollars -- if you need a currency conversion/exchange rate, please consult your local bank.) If you would prefer, you may order through the mail by using a U.S. money order or personal check (do not send cash.) Please send your mail order to:
Merch Method
13212 Raymer St.
North Hollywood, CA 91605
If you would like to fax your order to us, please send it to (818) 764-0273, Attn: Customer Service.
SHIPPING RATES/INFORMATION:
All international orders ship via U.S. Postal Service (USPS), unless otherwise specified. Please allow 7-14 business days for your order to arrive. Merch Method is not provided individual tracking numbers. Due to recent border restrictions, international delivery times may take up to 5 weeks.
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If you are placing an order from Austria, Brunei, Bulgaria, Ghana, Hong Kong, Indonesia, Malaysia, Morocco, Netherlands, Nigeria, Philippines, Singapore, Tunisia, or Venezuela, you will need to fax us a letter of authorization including your full name as it appears on the credit card, the credit card number, expiration date, billing address, authorization to charge your card, and a photocopy of the front and back of the credit card. Please send your fax to (818) 764-0273, Attn: Customer Service. If the fax is not received, your order will automatically be deleted. All international orders are responsible for all duties and taxes incurred upon delivery.
Question:
What are your holiday shipping options and expected delivery times?
Answer:
Please note the following cut off dates for guaranteed delivery by Monday, December 24th. In order for Merch Method to guarantee delivery by Christmas, please select one of expedited or express shipping methods:
International Standard or Expedited: Monday, December 10, 3:00pm, EST
International Rapid: Wednesday, December 12, 3:00pm, EST
Supersaver: Monday, December 10, 3:00pm, EST
Standard: Monday, December 10, 3:00pm, EST
Standard Expedited: Tuesday, December 18, 3:00pm, EST
Two Day Express: Thursday, December 20, 3:00pm, EST
One Day Express: Friday, December 21, 3:00pm, EST
One Day Express Saturday Delivery: Friday, December 21, 3:00pm, EST
Question:
Is your website secure?
Answer:
All personal information is indeed secure, and the presence of a secure socket can be verified by selecting "File" ---> "Properties" in your browser menu on pages where you enter personal information. The connection contains information about the SSL layer and 128-bit encryption.
Merch Method is constantly striving to make your shopping experience as worry-free as possible. To this end, we use secure socket layer [SSL] protocol, which is the industry standard for ensuring the security of your electronic commerce transactions. SSL uses 128-bit encryption for all personal information in transit over the Internet, including your credit card number, name and address. Merch Method will continue to provide the highest level of security to process your transaction by implementing improvements as new technologies become available.
Question:
What are your domestic shipping rates for US customers?
Answer:
Shipping charges are based on the contents and destination of your order. To calculate your online shipping charge, please add all desired items to your online shopping cart and proceed to checkout. (You do not enter any credit card information until the shipping method and cost has been selected.) Merch Method’s many stores have various policies regarding shipping charges, thus we are unable to state specific rates. U.S. Domestic orders ship by default through the U.S. Postal Service and can take 7-12 business days for delivery. You do have the option to upgrade to UPS for an additional charge. All orders with PO/APO/FPO addresses can only be shipped via U.S. Postal Service, and please allow up to 7-12 business day for delivery.
* Time frames for each shipping method are estimated.
* We do not accept Cash on Delivery orders.
Question:
What are your international shipping charges?
Answer:
Shipping costs for international orders may vary based on the contents of your order and the country the order is being shipped to. To calculate your online shipping charge, please add all desired items to your online shopping cart and proceed to checkout. (You do not enter any credit card information until the shipping method and cost has been selected.) International orders ship via U.S. Postal Service, unless otherwise specified. Please allow 7-14 business days for your order to arrive. Merch Method is not provided individual tracking numbers. Due to possible border restrictions, international delivery may take up to 5 weeks. Please contact customs or your local postal service if your order is late as it may be held for inspection or duties. Due to International Shipping laws/restrictions, we are not able to ship food products, lighters, or any other flammable items.
* Time frames for each shipping method are estimated.
* We do not accept Cash on Delivery orders.
Question:
What size are your shirts?
Answer:
All shirts are listed in men's sizes and are 100% cotton unless otherwise noted. Please note that the sizes listed below are only suggestions and that sizes will vary depending on the manufacturer.
Youth shirt sizes:
Small 6-8
Medium 10-12
Large 14-16
Women’s/Girls shirt sizes:
Extra Small 10-12 (youth)
Small 0-2
Medium 4-6
Large 8-10
Extra Large 12-14
Men’s shirt sizes (in inches around the chest:)
Small 34-36
Medium 38-40
Large 42-44
Extra Large 46-48
2X Large 50-52
For international and U.K. size conversions please visit:
http://www.london-guides.co.uk/pages.php?id=f0401040
Question:
What payment methods do you accept?
Answer:
A credit card is necessary for orders placed over the Internet. You can place an order online using a major credit card such as American Express, Master Card, or Visa. All prices listed are in U.S. dollars -- if you need a currency conversion/exchange rate, please consult your local bank. U.S. sales tax is required for all orders shipping to CA, MD, NY, and VA. You can order through the post by using a U.S. money order or personal check (do not send cash.) All checks will be held for ten days for processing. There will be a $20 processing fee for each returned check.
The address for mail orders is:
Merch Method
13212 Raymer St.
North Hollywood, CA 91605
Question:
How do you calculate international taxes and duties?
Answer:
If you are placing an international order, you will be subject to customs fees (taxes, duties, processing fees, etc.) when it arrives. The shipping charges applied to your order do not include customs fees. If you are not familiar with the fees in your country, please check with your local customs office for more information. If you refuse to pay the customs fees when your order arrives, the shipment will be returned. Merch Method does not estimate customs fees, taxes, duties, etc. The delivery of your order could be delayed due to processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package awaiting payment. Also, some customs offices will send a separate invoice for your fees that could arrive several weeks after you receive your shipment. Please be familiar with the customs charges in your country before ordering. Due to international shipping law/practices, Merch Method is unable to declare merchandise as a "Gift" on customs forms.
Question:
When will my order be processed?
Answer:
Most in-stock orders are processed and shipped within 1-2 business days. For U.S. customers, we offer a same-day shipping upgrade for Overnight/Next Business Day orders placed by 3:00pm, EST, Monday - Friday. Our intent is to offer our customers a secure experience. Therefore, all orders are subject to a security check, which may result in a delay of up to 48 hours. If your order is under review, the items on your order may not be available at the time the order is released.
REASONS FOR SECURITY CHECK
· The banking partner with the credit card you provided informed us that one or more components of the billing address that you provided in your order do not match the information in the bank’s system.
· You have moved recently and have not updated the billing address on your credit card.
· You entered the shipping information as the billing information.
· You are a college student who entered your current address and nor your billing address.
In order for our customers to receive their items in the shortest time possible, we process orders as soon as they are received. We are unable to cancel, change, combine shipping, or add items to an order once it has processed.
For our international customers:
If you are placing an order from Austria, Brunei, Bulgaria, Ghana, Hong Kong, Indonesia, Malaysia, Morocco, Netherlands, Nigeria, Philippines, Singapore, Tunisia, or Venezuela, you will need to fax us a letter of authorization including your full name as it appears on the credit card, the credit card number, expiration date, billing address, authorization to charge your card and a photocopy of the front and back of the credit card. Please send your fax to (818) 764-0273, Attn: Customer Service. If the fax is not received, your order will automatically be deleted. All international orders are responsible for all duties and taxes incurred upon delivery. Please note, the operator of MerchMethod.com reserves the right to cancel an order at any time. If your order is cancelled any funds collected will be returned.
All of us here at Merch Method greatly appreciate your business and encourage visiting our website as often as possible. If you have any questions please email us at customerservice@merchmethod.com. Thank you and enjoy.
